EzBill OSS/BSS Billing Solutions

Access Technology

• xDSL
• FTTx
• Metro
• Wireless
• VAS
• More …

Converged Billing and Invoicing

• Prepaid and postpaid subscribers.
• Recurring charges (RC) with monthly price plan and possibility to charge any period of months according your product plans.

• Bill Cycle Management (Separate invoice for regional parter)
• Preview Billing (Check Bill List Before Bill Run)
• Hot Billing (for terminate & disable customers)
• Balanced adjustment (Debit/Credit for before bill run)
• Special Invoice (One time invoice )
• Special Invoice (Advanced Payment)
• Additional add-on services per subscriber. (Email,Domain,Colo,VoIP, etc.)
• Automatic generate invoices after disable and terminate.
• Automatic invoice generation by end of month
• Generate virtual invoice for advanced payment
• Automatic suspension on non-payment
• Product catalog.
• Multi currency and dual currency support (USD and Kyat)
• Taxation

Discounts & Promotion

• Fix discount
• Both percent & fix discounts
• Advanced payment discount
• Balanced adjustment
• Price plan adjustment on each customer

Payment & Receivable

• Multi currency with dual currency support (USD and Kyat)
• Multiple payment methods (Cash, Checks, Bank transfer, etc.)
• Manual update Exchange rate
• Cancel/receipt invoices and payments
• Reprint Receipt
• Support partail and full payment on invoice
• Batch payment process by import file from offline bank transfer or other local payment agents
• QR Code scanner integration at cash counter payment

Provisioning & Integrations

• Provisioning system provides end-to-end automatic provisioning to enable service activation and fulfilment with speed and accuracy.
• Auto provisioning for activation, suspend, reopen, plan change and termination.
• Banks and Other Payment Gateways
• SMTP & SMSP Gateway

Customer Relationship Management

• Quick search, can search with any customer info quickly
• Filtering by any customer fields with advanced search

• 360 View, account information, subscription information, customer device and service information, invoices, payments, account and balances, history of operations, customer trouble tickets. Supported customer account actions – onetime service, update or cancel services, post payments, add or edit trouble ticket and change customer info from a single page.
• Customize fields columns visibility
• System users & access management
• Capture a complete audit trail of all actions performed on the account by the user along with old & new values

Trouble Ticket Management

• Submit tickets online from self-care or through a CRM.
• Automatically send an email to the assign person and department owner based on the ticket category and concern department owner.

• Implement resolution time guidelines based on the ticket category and priority.
• Prioritize your tickets and apply with SLA
• Assign and manage LSP/Partner
• Manage and assign permission on ticket close processes
• Auto calculation over SLA tickets according their apply SLA
• Internal and external notes – internal notes for internal communication and external notes for communication with end customer.
• Maintain a complete ticketing history and audit trail of the assignments and actions.
• Allow end customers to view the status of the ticket from self-care.

Customer Self Care Portal Features

• Web Selfcare Portal
• Mobile App (iOS, Android)
• User signup from the portal
• Two factor authentication with email notification
• Customers can view and print detailed invoices, customer information & billing information
• Customers can view historical usage data
• Customer can change new plans
• Customers can open trouble ticket from the customer service portal
• Customers can make payment according your integration payment gateways and channels

Alerts & Event Notifications

• Automatic Sending of Invoices amount by SMS or bulk import SMS method according to your SMS provider
• Automatic Sending of reminders by e-mail for outstanding bill payments

• Automatic Sending of reminders by SMS or bulk import SMS method according to your SMS provider
• Automatic Sending of advanced balance reminder by e-mail for not enough balance for current bill month
• Automatic Sending of advanced balance reminder by SMS or bulk import SMS method according to your SMS provider
• Separate notifications contents according to choose language notification option (Myanmar or English).

Corporate/Partner/LSP/Reseller Portal

• Will give access for corporate customers (eg. Citymart, Banks) to manage their subscribers and complain ticket to system directly
• Contract Management
• Partner Management
• Reseller Management
• LSP Management

Inventory for ODN (OLT/ODB)

• Master Data setup for OLT/ODB
• Batch Import OLT/ODB from excel
• Assign / Release ODB to Customer
• Update up/down OLT/ODB status for see on 360 view
• Can see all ODB history
• Can see ODB balance by township, OLT, DN Splitter type and SN Splitter type

Infrastructure Leasing for Partner

• Plans on specific Partner
• Partner can be create new customer by LSP Portal
• Partner can be view their customers
• Activation, plan change and termination process done by operation team from CRM

• Invoice format is different format for leasing partner and one line total amount with tax line amount
• Invoice due date can be define on specific partner
• Finance team can be view and export summary invoice and invoice details report
• Payment process can be done from current system process

Centralize Captive Portal

• Can support free trial hours per day to guest users
• Can rate limit to customers per hours, days and usage volume
• Can integration with PGW and support online purchase product plans from customers

Prepaid Management

• Can manage all free trial users and prepaid online users
• Can generate prepaid users according per product plans
• Can manage prepaid users balance report

Reporting System

• Customers ( Prepaid & Postpaid )
• Trouble tickets
• Sales summary
• Invoices
• Payments
• Daily cash collection
• Aging Report
• Aging Report for previous Month
• Advanced balance deductions
• Advanced balances notification
• Effective Suspension Report
• Attribute Changes Report ( Change Plan, Disable, Terminate )
• Can request any customized reports ( include in support & maintenance price )

AAA System capabilities

• Centralized authentication and accounting for all BRAS or gateways
• High performance, active-active load balancing and regional redundant
• Compliant with RADIUS standards
• Concurrence enforcement per user
• Bandwidth, time and traffic control per group or user
• Advanced usage reporting
• 100% web-based interface
• Supports Wi-Fi Access controller / access gateways
• Statistics and reporting modules

High Availability (HA) Systems

• Active – Active Load Balancing AAA
• Active – Active Clustering AAA Databases
• Active – Active Load Balancing Web Applications
• Active – Active Clustering BSS Databases

Our Customers